Learning Center

Training Videos

Key Features of the Pump Video #1 Pump Overview Watch
Administration Sets Video #2 Pole Clamp Watch
Operatizing the Pump Video #3 Battery Information Watch
Troubleshooting Video #4 Feeding Sets & Cassettes Watch
Cleaning and Maintaining Video #5 Filling & Priming Sets Watch
xxxxx Video #6 Loading the Set Watch
xxxxx Video #7 Turning the Pump ON Watch
xxxxx Video #8 Programming the Pump Watch
xxxxx Video #9 Feed Interval Feature Watch
xxxxx Video #10 Warnings Watch
xxxxx Video #11 Volume Delivered Watch
xxxxx Video #12 Shut Door Alarm Watch
xxxxx Video #13 No Flow Alarm Watch
xxxxx Video #14 No Food Alarm Watch
xxxxx Video #15 Push Run to Feed Alarm Watch
xxxxx Video #16 ER Messages Watch
xxxxx Video #17 Changing User Preferences Watch
xxxxx Video #18 Cleaning & Maintenance Watch
24/7 Clinical Support

Customer Support Line: 1-800-970-2337

Clinical Support 24 hrs/day, 7 days/week: Speak live with a Moog Clinical representative for pump questions, troubleshooting guidance & PLSS Support.

Customer Services M-F 8:30-5p (MTN): Call during business hours for product line questions, orders, complaints and RMA support.

Email Customer Support: medcustomerservice@moog.com

Training Options

e-Learning

Enroll in our free, comprehensive online training program and learn from any device or location at your own pace. A certificate of achievement is awarded to each trainee upon successful completion.

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On-Site Education

In-person training at your location is ideal for larger groups requiring several training classes. Our Clinical Specialist will work with your administrator to organize this hands-on training series.

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Live-Stream Video

Connect your team with our Clinical Specialist via live-stream video. We customize this ideal small-group training to meet the needs of your healthcare organization.

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Frequently Asked Questions

Where can I order a pump or supplies?

Can I use my own homemade, blenderized food in the EnteraLite® Infinity® pump?

Where can I order a pump or supplies?

To order products or supplies, contact your local Moog sales representative or call
1-800-970-2337.

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Can I use my own homemade, blenderized food in the EnteraLite® Infinity® pump?

Use only commercially-prepared feeding solutions formulated for pumps prescribed by a health care professional. Do not use homemade feeding solutions in the EnteraLite® Infinity® pump.

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Resources

Case Study - Active 2 Year Old Thrives Using Next Generation Portable Pump (pdf)

Case Study - EnteraLite® Infinity® Helps Combat Metabolic Hypoglycemia and Other Comorbidities Associated with Glycogen Storage (pdf)

Case Study - Non-Ambulatory Patient Experiences Better Outcome with NewGeneration Portable Pump (pdf)

NOTICE - Using Infinity Enteral Feeding Pumps with Extension Tubing (pdf)